Help Desk – On Communications – Verizon 5 Star Partner

FULLY MANAGED HELP DESK

IT'S LIKE FINDING EXTRA STAFF WITHOUT ADDING HEADCOUNT.

OnCare offers a dedicated, award winning customer care team that other providers and carriers simply cannot offer. We provide best-in-class support for considerably less than the cost of hiring, training, and augmenting your existing support team. It's like finding extra staff without adding headcount.

ON-CARE TEAM

WE'RE HERE TO HANDLE ALL OF YOUR COMMUNICATIONS ISSUES.

Our customer care team can handle anything from synching issues to warranty replacement to aircard installation. As soon as your employees call or email us, our team will log the issue and create a trouble ticket. You will have web-enabled access to our ticketing system, allowing you to view existing tickets and submit new requests.

Complete handling of all issues related to the lifecycle of equipment from contract negotiations to procurement to deployment. Includes management of physical inventory and web-enabled tracking of all devices.

1

PROCUREMENT

More than just negotiation, procurement involves understanding the battlefield of carrier plans and business rules. OnCare simplifies the process of equipping your mobile employees with the services, software, and devices that match your business needs.

With four major carriers, business, enterprise and consumer plans, seeing your way through to the best pricing is our expertise. OnCare will do the legwork and present you with the facts, along with a guarantee you have obtained the best pricing. Whether it involves tying you to corporate hierarchy, pooling or unlimited plans, we will orchestrate the customized fix you need.

We also look for ways to bring in added features and bolt-ons, such as international dialing or roaming discounts and data add-ons. In addition to rate plans, we will also bring handset pricing down to earth for you.

Leveraging our relationships with vendors, carriers and suppliers, we will get you up and running with the solution that’s best for you – either with a new provider or your current carrier.

2

WEB-BASED ORDER FULFILLMENT

Who wants to spend time funneling requests and coordinating approvals when your employees need equipment? On Communications will automate the entire process with your initial insight and preferences. Our web-based order process is accessible by as many or as few of your employees as you prefer. Cost codes and employee information will be prepopulated.

Approval flow and automated communication based on original requestor will be driven by our staff. All you have to do is point employees to our secure web-based order site.

3

TRAINING

OnCare will train on any device, any carrier, and any technology. Our staff of training field reps has an average of 11 years per trainer. We will give your sales people and executives the BlackBerry or Smartphone know-how they need to truly harness the power of that device – and your investment. We can send multiple staff to any rollout and ensure a ratio of 10 to 1 or less.

Trainings are succinct but thorough, and we provide contact information for any follow-ups. During training (or even without it), every user will have an Employee Responsibility Form to sign for and acknowledge replacement cost and business rules consistent with your IT policy.

GET IN TOUCH

Ready for a FREE no obligation consultation? Call or email us with any questions or fill out a quick form

1-855-806-3500

Care@on-cc.com

SIGNUP

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